At Queensfield Pharmacy and Stores, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund and return policy below.
Eligibility for Return
- Items must be unused, unopened, and in their original packaging.
- Returns must be requested within 14 days from the date of purchase.
- A valid receipt or proof of purchase is required.
- Note: Prescription medicines and custom orders cannot be returned due to health and safety regulations.
Return Process
- Contact Us
Please contact our customer service team to initiate a return:- Email: [email protected]
- Phone: +234 701 308 0963
- Return Authorization
We will provide a Return Merchandise Authorization (RMA) and instructions for returning the item. - Return Shipping
The customer is responsible for return shipping costs unless the return is due to our error. - Inspection and Refund
Once the item is received and inspected, approved returns will be refunded to the original payment method within 5–10 business days.
Non-Returnable Items
- Prescription medications
- Customized or personalized products
- Opened or used items
- Items without proof of purchase
- Items returned after 14 days of purchase
Damaged or Defective Items
- Please notify us within 7 days of delivery if the product is damaged or defective.
- Provide photos and order details for quick assistance.
- We will arrange a replacement or refund depending on the issue.
Exchanges
- Direct exchanges are not available.
- To exchange an item, please return the original item for a refund and place a new order.
Contact Information
Queensfield Pharmacy and Stores
📍 10 Fatima Bintu Solebo Street, Ikorodu, 104101, Lagos, Nigeria
📞 +234 701 308 0963
✉️ [email protected]